UX Writing
Case Studies
Fibrarian
Case Study
This fictional app I designed in collaboration with a UX Designer. Not everyone has the means to get to a library, so we wanted to create an app to help readers increase their book sharing and knowledge access.
Team & Role
I collaborated with a UX designer as the UX writer for this case study. I researched potential competitors as well as public library applications to determine typical style and terminology used when intereacting with readers.
Problem
Not everyone has the means to get to a library or is able to afford the books they want to buy or trade.
Book sharing and knowledge access should be simple, whether for leisure or academic purposes.
Tools
Miro
Figma
Slack
Zoom
The Work
We constructed a lo-fi prototype for the Fibrarian app to include on-boarding, adding books, and the Bookvine feature that enables readers to loan or trade books in their local area.
On-boarding
Add Book
Fibrarian Found
Accepted Request
musicwire
Case Study
This fictional app I designed to connect traveling music fans with events wherever they go and however far they want to travel.
Team & Role
I was the UX Designer and Writer for this project.
Problem
People traveling for music don't have a single resource for festivals/concerts/local venues; their primary methods of information gathering are word-of-mouth and social media.
Tools
Miro
Figma
Adobe XD
Whimsical
The Work
I wanted to keep the tone of the text light and engaging. I went with a sans serif typography and removed capitalization to give the app a more casual feel.
On-boarding
Forgot Password
Public Sourcing Site - Workday
I provided content design for the public sourcing feature in Workday Strategic Sourcing. The feature improved supplier engagement and created transparency for sourcing and procurement activities.
Team & Role
I collaborated with the UX design team as the UX writer for this feature to assist in improving the initial text of the feature. I also worked with the product manager to improve my understanding of the audience and design requirements.
Problem
Not all users are proficient with computers or the terminology used in the sourcing industry.
I also needed to keep language consistent with the primary Workday UX content style guide.
Tools
Miro
Figma
Slack
Zoom
The Work
I advocated that status definitions appear on the landing page instead of behind a tool tip or pop-over so that users easily find the information. The Return to Home button text is default, but admin users can update the button as needed. I wrote a simple empty state message to maintain consistency with Workday's Content Style Guide.
Landing Page
Much of the text on the Event Description page is generated by the customer. Field labels and CTAs matched what suppliers find on private sourcing events to create a seamless experience across Strategic Sourcing. A countdown was included as well as bidding instructional text to help clarify steps a supplier would need to take to successfully start a bid.
Event Description
Similar to the Event Description page, much of the text here is generated by the customer. The gray banner at the top was added to keep consistency with other pages, but also to improve the suppliers experience when interacting with the site by providing event status clarity.
Intent to Award
