Dun & Bradstreet
Integration
Dun & Bradstreet is a risk assessment software used in tandem with Workday Strategic Sourcing to provide insights into suppliers before you do business with them.
The Process
This was not the first third-party risk software integration, so I was working with already established designs and components for the Settings page. One challenging aspects of this design trying to figure out how to allow accommodate for integration restrictions based on a user's D&B subscription. We also discovered in a design product group meeting with customers that not all of them had subscriptions to the service we were designing for.
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I wanted to make the data visualization on the supplier profile be something users of D&B were already familiar with so the context switching between Strategic Sourcing and D&B would be minimal. The initial integration only carried over two of D&B's data blocks, but I also needed to future-proof the design for when we expanded the integration.
The Work
The design went through several iterations based on customer feedback as well as developer input. The component library was being refactored for accessibility, and occasionally, I used components that were no longer available or had been updated. Both the program manager and the development team quickly communicated any blockers within the design to ensure the integration would be ready for the biyearly release cycle.
Supplier Integration Iterations
Initial Iteration
Second Iteration
Final Iteration
Supplier Profile Widget Iterations
Initial Iteration
Second Iteration
Final Iteration
The Result
We had positive feedback from the design product group meeting on the design before launch. We began to track feature uptake from customers who used the D&B Data Blocks subscription style as well as the amount of feedback and input from customers who use the Risk Analytics subscription style.
